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FAQ


What are considered normal changes in carpet appearance?

All carpet will change in appearance over time to some degree due to foot traffic. Regular maintenance and a good quality cushion will limit these changes. Normal changes in appearance are characteristic of carpet. These changes are not considered manufacturing defects and are not covered under Beaulieu warranties: crushing, indentations, matting, shedding, shading, vacuum cleaner marks and footprints.


What is shedding?

Shedding is a normal characteristic of a cut pile carpet using a spun yarn system. Initial shedding will occur during the first year and will subside over time.


Can VOCs (volatile organic compounds) from carpet impact health?

Carpet is the lowest volatile organic compound (VOC) emitter of common flooring choices and one of the lowest emitting products used in new construction and renovation, much lower than products such as paint. The already low VOC emissions of new carpet are short-lived and largely dissipate within 24 to 48 hours. It falls to below detectable levels within a week. Fresh air ventilation helps speed the process.


Is carpet a good flooring choice for a person with allergies?

According to the Carpet and Rug Institute (CRI), comparison data from Sweden supports that there is no link between carpet usage and the incidence of asthma and allergies. The CRI is not aware of any published scientific research demonstrating a link between carpet and asthma or allergies.

What are the benefits of carpet?

  • Vast array of design opportunities
  • Any look you want by choosing texture, pattern, colour and style
  • Improves indoor air quality by trapping dust and air-borne allergens
  • Keeps the potentially harmful air away from the breathing zone
  • Unequaled comfort
  • Matchless warmth and softness
  • Non-slip surface for added safety
  • Energy efficient solution
  • Important sound insulation
  • Keeps living space warm in the winter and cool in the summer
  • Peace and quiet without echo
  • Easy to care for and maintain

What is Green Label Plus (GLP)?

Today, indoor air quality (IAQ) is an important environmental consideration, especially since we spend approximately 90 percent of our time indoors. In 1992, the CRI launched its Green Label program to test carpet, cushions and adhesives to help specifiers identify products with very low emissions of VOCs. The CRI has recently launched its next series of improvements called Green Label Plus for carpet and adhesives. This enhanced program sets an even higher standard for IAQ and ensures that customers are purchasing the very lowest emitting products on the market. Using scientifically established standards, the Green Label Plus program symbolizes the carpet industry’s commitment to a better environment for living, learning and healing.


For more information, visit theCRI website.


How do I maintain my carpet?

There are four simple tips to keep your carpet beautiful.


Use entrance mats

Place walk-off mats inside and outside entrances to your home to trap soil before it can be tracked in. Be sure to clean mats weekly to ensure they don’t become soil sources. Avoid latex-backed runners which may yellow the carpet.


Vacuum regularly

Regular, thorough vacuuming will remove dust and gritty dirt particles and reduce the abrasion that can dull and wear carpet fibres. A rotating brush power-head vacuum raises the carpet pile while it removes the soil. Change the vacuum bag often. To reduce matting, change the direction of vacuuming occasionally.


Attention: some vacuums have aggressive brushes that may damage the pile surface. Refer to the Carpet and Rug InstituteTM (www.carpet-rug.org) for approved vacuum cleaners and details.


Clean up spills immediately

Prompt attention to spots and spills will make removal easier. Always blot the area being cleaned, never rub, scrub or brush. If stain persists, use the cleaning method described in the Spot Removal Guide.


Schedule professional cleanings

Choose a qualified cleaning service, experienced in the latest techniques for advanced generation fibres and have your carpet professionally cleaned every 12-18 months (keep all receipts for proof of cleaning). High traffic areas and lighter carpet colours may require cleaning more often. Hot water extraction is the preferred method, using products which are non-cationic and have a pH level less than 10. Non-approved cleaning products or treatments will void your warranty.

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