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FAQ


Can I put a rug on my hardwood floor?

Yes, but you should rearrange rugs or furniture periodically so your hardwood ages evenly.

What are edge treatments?

Bevels were introduced to pre-finished flooring to help hide sub-flooring and milling irregularities.

Square edge

This gives the appearance of a traditional sanded on-site finish.

2-sided bevel
The lengths are bevelled to provide a V-groove where two pieces meet. The ends remain square edges.
4-sided bevel
The lengths and ends are bevelled to provide a V-groove at all joints.
Eased edge
This is the chamfered or bevelled edge of strip flooring, plank and parquet at shallow angle. Eased edge is considered to be less of an indentation than bevelled edge flooring.

Can damaged hardwood flooring be repaired?


Solid hardwood
Yes. Minor touch ups could be done with the proper touch up kit. However, if a larger repair must be done, it is recommended to sand the whole floor then refinish it.

Engineered hardwood
The veneers can be either rotary peeled, sliced or sawn cut. They can vary in thickness from 0.6mil to 5 or more mm. The surface veneers of less than 1.5mm can be refinished by re-coating, and veneers 1.5mm and more may be sanded and refinished, even several times if done by a professional.


Can I install hardwood flooring products on any level of the home?


Solid hardwood

Hardwood flooring performs best when the interior environment is controlled to stay within a relative humidity range of 45-55% and a temperature range of 60 to 80 degrees Fahrenheit. Therefore, hardwood flooring cannot be installed below grade.


Engineered hardwood
A room that is exposed to excessive moisture would be prone to trouble if solid wood flooring was installed in it. Basement floors are particularly tricky installations. But some products, such as engineered hardwood flooring, may be suitable in many of these circumstances because of their dimensional stability.


What is hardwood flooring?


Solid Hardwood Flooring
The word ‘solid’ says it all; the wood has not been altered in any way within the plank. Due to the organic nature of this material, solid hardwood is susceptible to environmental changes. It will expand and contract in reaction to different temperature variations and humidity levels. Effects like warping and gapping can also occur. For this reason, solid hardwood should not be installed below grade level or in areas of the home where there is excess moisture like bathrooms or laundry rooms. All solid hardwood can be sanded and refinished over the years if needed.

Jointed Hardwood Flooring
This is a type of solid hardwood flooring that is created using random pieces of wood scraps. The resulting product is both unique visually and environmentally sound since it uses less lumber and conserves precious natural resources. Jointed hardwood has the same properties and characteristics as solid hardwood.

Engineered Hardwood Flooring
These floors combine the classic appearance of solid hardwood with the added benefit of technology which stabilizes your floors. Engineered hardwood floors consist of three to ten layers called plies that are glued together. The multi-ply structure adds stability and resistance to moisture and temperature changes. It can be installed on, above or below grade level due to its multi-layered construction, making it a great choice for finished basements.


How do I maintain my hardwood floors?


Initial care
Following installation, clean with a no-rinse product made specifically for pre-finished hardwood. Remember to protect your floor if other work is not complete.

Regular maintenance
Sweep, vacuum or dust mop regularly, as built-up grit can damage the finish and surface of your floor. The vacuum head must be a brush or felt type. Do not use a vacuum with a beater bar head and be certain that the wheels of the vacuum do not damage the finish. Periodically clean the floor with cleaning products made specifically for pre-finished hardwood floors. Frequency will depend on the amount of traffic the floor receives. Follow the cleaner instructions closely. Remove spills or liquids immediately using a soft cloth and the cleaning product recommended. Do not allow spills or liquids to remain on the floor for an extended period of time as it may cause damage to your flooring.

Preventive maintenance
Never use other types of floor covering cleaning products (sheet vinyl, ceramic tile cleaners etc…). Never mop or flood your floor with water or other products. Do not use oil soaps, liquid or paste wax products or other household cleaners that contain lemon oil, Tung oil, bleach, polishes or ammonia. Do not use products that may leave a residue allowing the floor to be slippery or sticky and causing your floor to appear dull quickly. This could also damage the flooring, leave a discolouring residue and cause swelling, warping and void the warranty.
Never use scouring powder products, steel wool or abrasives. Put fabric-faced glides (non-staining), casters or felt pad protectors under the legs of furniture to prevent scuffing and scratching. Keep pet’s nails trimmed and paws clean and free of dirt. Use a dolly or protective sheets of plywood when moving heavy objects. Remove shoes with spiked or damaged heels before walking on the floor. When moving heavy furniture, do not slide it on your flooring. It is best to pick up furniture completely to protect the flooring. Do not use rugs with solid rubber or vinyl backings. Maintain normal interior humidity levels. The range should be between 40% and 60%. Use a humidifier and/or dehumidifier if necessary. Exposure to the sun and UV rays accelerates the oxidation and aging of hardwood and fabrics. This causes the stain and/or hardwood to fade and/or change colour. Rearrange rugs or furniture periodically so your hardwood ages evenly. For hardwood flooring in the kitchen, place an area rug in front of the kitchen sink.



How should I remove my existing hardwood floor?

It could be taken apart, but it is impossible to do so without damaging the wood. And once removed, it cannot be reinstalled.

How do I acclimate my hardwood floor?

Acclimation is a recommended procedure prior to installation of hardwood flooring either on the “job site” or in “like job site conditions”, as this will make the installation easier and remove concerns of over expansion or under contraction of the flooring. Store the UNOPENED BOXES in the room where the floor is to be installed for at least 48 hours prior to installation. Heating/air conditioning must be on and set between 60º - 80ºF and relative humidity in the room should be 40% to 60%.


What are the benefits of hardwood flooring?


No other flooring offers the warmth, beauty and long-term value wood flooring does. Warm both visually and to the touch, wood flooring is a natural insulator that is available in almost limitless styles, textures, figuring and colours. Whatever your decorating tastes are, wood flooring will enhance the beauty of your home while increasing its value. Even as the years pass, your wood floor will retain its worthwhile remaining easy to maintain and beautiful to look at. A quality wood floor will last a lifetime, or even generations!

Wood is a natural, renewable and recyclable resource. Wood flooring is naturally hypo-allergenic; mould, mildew, pollen have no place to thrive with wood floors and are easily maintained with vacuuming or dust mopping. The occasional cleaning with a recommended cleaner is the extent of the regular maintenance required. Even when the finish begins to tire, most hardwood products can be rejuvenated or refinished; some wood floors have been in use for hundreds of years!

In today’s market, there is a right type of wood flooring for practically all applications; houses, condominiums, cottages, shops and offices. Wood floors have become one of the most versatile and affordable flooring choices available. Over the course of its life-cycle, wood flooring is more cost effective than many other types of floors while minimizing environmental impact. Beautiful, natural, warm and comfortable, wood flooring is an excellent choice for home or work.


How do I choose the right mouldings?

Reducer
A reducer moulding provides a smooth transition between hardwood flooring and other floor coverings with different heights.

T-Moulding
The T-moulding is used in doorways or entryways or for transition between same levels of flooring.

Square nose
A square nose moulding is used to finish the flooring edge at a staircase or for sharper transition between different levels of flooring compared to a reducer.

Stair nose

The stair nose moulding is used to finish each stair and the flooring edge at a staircase.



What is the Janka hardness test?

Keep in mind that one of the most important strength properties for wood used in flooring is its side hardness, which is determined with the Janka hardness test. Side hardness refers to a wood’s resistance to wear, dents and marks. The Janka hardness rating for each species is based on an average of tests to the wood samples. Because the test is conducted on the material in its “raw” state, meaning without the finish, it is not something that the average user of hardwood flooring needs to consider. Rest assured that your retailer will provide you with a hardwood flooring that will meet both your design requirements and your practical needs.


How can hardwood floors be installed?


Solid hardwood
Hardwood floors could only be nailed or stapled.

Engineered hardwood
Engineered floors could be nailed, stapled, glued or floated.

Should I expect colour variation?

Yes. Wood is a natural product and colour variations are to be expected. For best visual effect, shuffle planks from several cartons and do not install boards varying greatly in colour next to one another.

How many layers does engineered flooring have?

Engineered flooring could have between 3 and 11 layers. Beaulieu engineered floors have either 3 or 9 layers.


Does a solid wood floor look better than an engineered hardwood floor?

No. The appearance is exactly the same. It is the construction that is different. Solid wood is the same piece of wood from top to bottom and engineered has several layers to offer better stability.

Can engineered floors be laid over a concrete floor?

Yes. Because of its construction, engineered hardwood floors offer better resistance to moisture than solid hardwood.

Can engineered floors be laid over radiant heating systems?

Yes.

Do I need to leave an expansion gap with engineered floors?

Yes. The floors will move less than solid hardwood however, it still needs room to expand.

 

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